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Does this error appear when signing via itsme? Then there may be a technical fault with itsme or the signing platform. In that case, we recommend that you wait out the technical malfunction and try again later.
If this error continues to occur, please contact the file manager of the office directly and not via the mail from "digitalsigning@realsmart.be". This may be resolved when they send a "reminder e-mail" with a new link.